I Hate Qwest
- Filed under: Computer Pranks
- Date: Jan 24,2008
First, I should explain why I hate Qwest. Last month they charged me 200 dollars, saying I attempted to cancel my service. I did nothing of the sort; in fact, I haven’t contacted them since the day I started my service. So, needless to say, I was annoyed and confused. I called late one night to try to figure this out and, after being transferred no less than 4 times, they finally figured out the problem. The nice young lady on the phone, who hopefully choked on her gum, told me that a manager had to sign some paperwork before this could go through. I asked to speak with that manager to get this handled. She then told me that there was no manager in. I responded “There is no manager in, its an office full of employees and no management?”. She simply said yes and that a manager would call me back tomorrow. Tomorrow came and past, and no call. In fact, a week came and passed without a call. Then I called again. This time Qwest took an hour just to answer my call. Then, after it was answered, the guy was nice but he was too stupid to figure out how to pull up my account. He finally did so after 45 minutes of small talk…and he tells me that he could fix the problem right now and it was all done. SO I thought…
This brings me to this month. I get a bill for double my normal bill and a little extra. When they fixed my account, they just credited it. So now, I was being charged for a new service and the activation fee. This time I was transferred a total of 4 times and spent over 2 hours on the phone. First guy was great, but once I was transferred I spent the next 2 hours dealing with three idiots who couldn’t pull up my account or couldn’t finish their jobs, either way they sucked at their jobs and at life. After being on hold for 2 hours and onto my final transfer, it seemed like they finally had things fixed. I had a pleasant girl on the phone, who liked to make small talk about how she didn’t have to work this weekend and from what I could tell her life sucks… They finally credited my account the call was fixed.
You would think after several months of incorrect billing, hours spent on hold, and not ONCE yelling at them, they would give me some sort of compensation. Maybe this month free? NO, they gave me a fixed bill and freaking headache. I HATE QWEST.
Break Down
2 months of incorrect billing
3 separate phone calls
9 different transfers
6 hours of time wasted
90% of time spent on hold
3 hours of time wasted at work
300 dollars in incorrect charges
private student loans
33 Responses for "I Hate Qwest"
I had one issue with Qwest and they fixed it. For their mess up they then gave me $20 off a month on my internet…sucks to be you.
Maybe it’s your shitty tone on the phone…you always sound like your taking a shit on the phone. Lighten up and they may fix your issues.
Good thing you love Cocks I mean Cox. Try Cox. They only mess up billing one of 3 bills
Dude ! The same thing happened to me with verizon, shady shady shady
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Every month a different price on the bill, every month a call to customer service. Every month another bunch 0f lies. I HATE QWEST!!!!!
They are rude, scammers and should not be allowed to gouge us.
Is there any other local service for DSL and home phone in the area?
Eurgh, just be glad you don’t live in Australia and have to deal with telstra
I am so with you!….I wanted to create the “ihateqwest” web site, but it was done. These idiots have NEVER gotten my bill right, over bill me, fix it, un fix it, fix my services to then screw up my services. And then offer nothing but a “bummer for ya” in the end! I HATE HATE HATE Qwest!
Yep, I concur. I can only have Qwest where my home is located and the thing they’re calling DSL is just an embarrassment.
What really gets me is what you mentioned in the beginning. I get these ridiculous reconnection fees for the poor excuse for service that they provide.
I also hate qwest. If Qwest was a person I would its fing head off and sh%$ down its throat!
Qwest is like a “Gorilla On Piss”.
Like all the other monkeys in the cage, I have assimalated the behavior of the group over the years and started slinging crap just to hear it splat.
Here in Central Iowa, we really do not have alternatives, especially if your in business. Qwest has you by your big red, bald ass!
I fought Qwest and won about 8 years back, but looking back I don’t know if it was worth it. A wall of file cabinets in my office with dents in every one, a broken toe, two trashed chairs. This went on for a year. And when the day of reckoning came, the bastards settled out of court so there would be no record of the event.
Well, this time I am not going to District Court, but straight to Federal.
I will get the attention of the “Pissy Gorilla” sitting in the middle of cage and I will prevail! And this time, there will be no out of court settlement! It will be on record for all to see!
In the past, Qwest had a lot of financial problems, and now I understand why. It’s called customer service, or perhaps it should be termed customer disservice. It’s hard to believe that a company could be so incompetent and still be in business. They may have trimmed overhead, but they also trimmed quality.
In the short-term it will improve the bottom line; for the long-term, it looks like Chapter 11. I will spare everyone my horror stories, partially because a lot of it has already been discussed, and partially because it would sound like I’m indulging in hyperbole.
Fortunately, there are other options. My goal for the remainder of 2008 is to vanquish Qwest from my life. Call it sour grapes or being small, but I’m sure I’ll go out of my way to say unkind things about the company and about the purported sanity of anyone that uses their services. And when Qwest goes into Chapter 11, I’ll probably get a warm, fuzzy feeling.
I actually work for Qwest, repair dep. but I wont say which type of rep is…
But, when we say the service is coming, is a totally big-fat lie… IS NOT!
when u are yelling at us at the phone, we put mute…and star cracking up about u… and talking to the partner next to us…
so..this is the really spirit OF SERVICE!!
Which is why, after trying for 3 months to get DSL, I gave up and went with Comcast. No issues.
I used to use the nickname QWORST but I just haven’t felt the need to even think about them lately. The folks in the field are fine, by the way.
I just got off the phone with Qwest about the billing, apparently last month we agreed on a price of 29.99 for internet service. When the bill arrived the price was double then what was agreed upon. They acknowledged the mistake that they quoted the one price for the first year of service but WILL NOT honor it. In other words, they knew what they were doing when they quoted me the cost. That is very unethical. Where’s the attorney general in all this? I’m planning on FIRING QWEST today!
Jen, you are a prime example of the typical employee at Qwest (you should be SO proud). Just an FYI, I have never once raised my voice or been rude to any representative at Qwest. I myself have worked in customer service before and know what it is like. That being said, the dumbshits at Qwest have screwed up my billing since I started service with them, and every sweet little rep didn’t change what they said they would. I have had to speak with different representatives at multiple different companies to fix the issue, which still has not been fixed. Qwest, I would like to throw a big F@%# YOU in your direction.
And to all of you a$$ holes saying that everyone who has been screwed by Qwest deserves it; I hope you choke on your own sh!t and try to keep this “sweet little attitude” while your life slips away from you….dicks.
I hate Qwest. I think their customer service is the WORST I have ever encountered. I hope that they are the next “giant” to fall during these horrible financial times.
I called and pointed out their error on MY bill…and then they threatened to send me to collections for not paying it. How crazy is that?? So…I unwillingly paid my bill and will NEVER have any services with or through them again.
Jasmine….
I hate Qwest too, I mean, why we dont provide the best customer service?
BECAUSE WE are sooo…mistreated by our managers and supervisors.
Customers are so rude sometimes that I want to throw a big FUCK YOU too…. but I can’t… I use the mute option..
This option provides me freedom to FUCK everyone who is pissed off…
FYI, Here at repair dep, we don’t have the fault for ur shitty service. we just work 4 a company who is full of crappy old shit… so, we dont deserve to be ass treated… is not cool….
One day I will say a BIG FUCK YOU to a client…
I hope take ur call one day Jasmine..!
I use on-line banking to pay my bills. All of a sudden my services are disconnected and my money is returned to me. I eventually find out that my acct number and their address had changed. They had been forwarding my payments. I thought I straightened it all out and again it happens. They have my money but still disconnected my services. I spend hours on hold getting transferred. Customer service rep’s are so nice but have the power to do nothing. I am venting on this web-site because Qwest doesn’t accept e-mails of this sort. The only people I hate more than Qwest is Cox. I hope that when digital TV is introduced that I can avoid doing business with both cable companies. Qwest Sucks!!!!!
I hate Qwest! I have their phone service. Which is twice as much as Cox Cable phone service. I would have kept Cox, but I moved to an area that Cox doesn’t serve. I tried to make adjustments to my account to lower the bill, but was met with resistance. Then, of all things, they tried to sell me more services I didn’t asl for or want (internet/cable). I use Comcast for those because I hate satellite service and wireless service. I have used those before and they don’t always work. At least with direct cable, the issues are few and far between. I hate them because they are pushy and don’t listen to you. They want you to spend more money for their services whether you asked for it or not. I felt so pressured. I kept saying “no thanks” and was replied with “but look how much we can save you” and “our service is better”. I told him, “if I want an opinion I will ask for one and I will get one from someone who doesn’t work for the company and would be free to be honest about whether the service was really good or sucked”.
Hey!
I work for Qwest and it is true we are SO mis treated by our supervisors and higher management, we dont get proper training on all areas of our services and the training we do get is most times out of 10 WRONG. It isnt out faults if the bill is misprinted or you are over charged, we quote charges off of a system that is pre arranged with pricing per state…we go off of what we are taught, if its not proper it should be taken to someone higher then a customer service representitive on the phone, i really hate answering the phone saying, “ITS A GREAT DAY AT QWEST!” I feel like a liar….I completly agree with all of you people who hate Qwest, i HATE qwest, i’ve comes to realise they are a bunch of liars, scammers, and theives…go with any other company IT WOULD BE THE BEST THING YOU HAVE EVER DONE.
I got Qwest because of the higher internet speed, and the $35.99 price for life quote. All was going well until we saw our bill. We were constantly being charged $50+ over the stated $35.99 price for life etc. We’ve attempted to fix it with people at Qwest but nothing has worked so far. We’re tired of this crap and might move BACK to the old ISP we had.
Try getting help when they screw up your line. Took 6 calls and some downright nasty words from/to (in that order) with a tech rep (laughingly). They insist it is your fault, that you are too stupid to plug in a phone cord or a power cable, and/or your modem is broken. I insist on a tech home visit and was lucky enough to get a guy that knows his stuff. It was a node nearby where the newer signal for all the 1.5 connections was drawing all the power out of my old one. So I sign up for the faster speed, problem solved.
Until a month later when their server decided to ignore me and not log me in. I ask if there’s an outage. “Oh, no we don’t make mistakes here. Make sure your cables are plugged in and you need to throw away you broken modem and buy a new one from us.” After arguing that I can clearly see that I am synced and that their server must have had an aneurysm she goes broken record on me with the same stuff as before. I am usually able to control my temper but sometimes I flat out let lose and this was one of those times.
So I wait and finally someone somewhere realizes the problem and the server becomes responsive and logs me in. My equipment is fine after all.
Yes, it is true, qwest is the bottom of the barrel. They are famous for Early Termination Fees or EFT’s which are being fought by consumers. Go this website for all the details and if they have screwed you too see if you can join the class action:
http://www.qwestetfcase.com/
They are rude and generally don’t give a damn and I hope they lose this case big time. I told my Qwest business rep whilst arguing over an ETF about the case and that I was ready with a bottle o champagne to raise a grand toast when qwest lost the suit. According to him ‘they fight these all the time’ and never lose. Well, I will be watching it!
Qwest supposedly ha a 2 or 3 year contract when the ’statute of frauds’ says that it needs to be signed to be a valid contract and, of course, qwest never ever gets a signature. Good luck qwest you are a bunch of bottomfeeders and I hope you lose!!!!
I also am going around the phone tree/transfer/call back loop with qwest.
Find it interesting that employees on here say they are mistreated by their supervisors, yet when you ask to speak to a supervisor, it is as if they don’t exist.
Finally got a callback from a customer service supervisor after 6 days! I thought their call back time was 72 hours. She said they are behind on their call backs. Well no wonder, with the bad service and constant transfers, probably everyone wants a supervisor call back.
Get it together qwest!
No wonder most of your plans require a 3 year committment. It’s the only way you have to keep customers for 3 years because it is certainly not your customer service abilities!!
I am so dissatisfied I called their corporate office and get this……. I had to leave a message on a machine! Are you kidding me!?!
This is a telcom and I can’t even find an email address to contact the CEO or assistant or anyone on the board.
What a bummer! Believe me, if I wasn’t committed with my contract I’d be gone. But in the mean time I’m going to keep calling writing and emailing tweeting blogging etc about my experiences with Qwest.
I hate Qwest as well.
I transferred service from my old house to my new house.
I HAD TO, I was under contract. SO instead of breaking the contract, I honoured it, which I didnt want too…because Qwest is horrific
the reward I got for that a $200.00 BILL for transfer of a fu**ing phone line…NICE
So many people complained to Tom Martino (a Denver Metro area consumer advocate, TV and Radio), and he met with such poor customer service, he actually started his own phone company. Anyone in the Denver front range area who is sick of Qwest (like I do) who wants land line, DSL and/or Dish TV, at a better price, and with actual customer service should check out http://www.replaceqwest.com.
Vote with your dollars!!!
Wake up people!!! It is not QWEST that is the problem it is our Capitalist system that breeds GREED that is the problem!
What I think is so funny about Qwest is that they don’t even care about retaining unless there’s money involved. They fire the best managers who take care of their employees yet keep the ones that go so far as to HIT a manager in the back of the head and chalk it up to a mistake….As a customer I would find another company and fast!
The worst office is that of Sioux Falls. I know a manager who used to work there and cared about her job alot. Her people loved working for her and she made sure that they did what they were supposed to on the phones by taking care of their customers. But that wasn’t good enough for Qwest and they fired her. Now, if she was not a female and was a male manager that would have never happened. So not only can’t they get their billing right, they can’t get out of the era where men are treated better than women. Qwest needs to get shut down because they can’t compete with the real companies.
Qwest sucks. I went through their troubleshooter for connection speeds on their website and they say you’re suppose to get atleast 80% of the advertised service. Well, I only get 50% and so does my cousin who lives in a nearby city. I sent a problem ticket with the problem stated and they say they will respond in 24hrs. Well guess what, it’s been 4 days worth.
Qwest and cox have the monopoly here and they both suck. this is a shame to be going on in america. I call them just to tell them to go fck themselves everyday for the pain they put me through. Everyone pick up the phone call them and tell them they suck ass everyday. It will take 5 min from your day.
Yes, QWEST is incredible awful. I have been in business over 30 years. I have had dozens of dealings with QWest. This company is truly run by morons. I have had 6 down times on my phone in the last year and a half. Qwest always wants to know if the problem is in the house…you have to pay to get it fixed. I have yet to have a problem in my house or business direct..it has always been outside or even on the next block. I get so sick of there 4 hour window bullshit just to find out the problem is entirely on another block for away from me and of course not caused by me AT ALL. Now , i’m telling Qwest where the problems are located and in what trunk connector ..on which block?
( after a hour on hold), they should be paying me…but they don’t. They just take our precious time and give us poor service and a bill as our bargain. I’m looking elsewear for new phone service and dsl now….and i will never go back to qwest once this takes place. Truly terrible business run by people who don’t have a clue what other departments are doing. And yes,…my qwest homephone is currently out of service again today!
If you truly would like help with troubles you have hade with Qwest, please leave me a note here and I will check back. Thank you.
I hate Qwest!!
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