First, I should explain why I hate Qwest. Last month they charged me 200 dollars, saying I attempted to cancel my service. I did nothing of the sort; in fact, I haven’t contacted them since the day I started my service. So, needless to say, I was annoyed and confused. I called late one night to try to figure this out and, after being transferred no less than 4 times, they finally figured out the problem. The nice young lady on the phone, who hopefully choked on her gum, told me that a manager had to sign some paperwork before this could go through. I asked to speak with that manager to get this handled. She then told me that there was no manager in. I responded “There is no manager in, its an office full of employees and no management?”. She simply said yes and that a manager would call me back tomorrow. Tomorrow came and past, and no call. In fact, a week came and passed without a call. Then I called again. This time Qwest took an hour just to answer my call. Then, after it was answered, the guy was nice but he was too stupid to figure out how to pull up my account. He finally did so after 45 minutes of small talk…and he tells me that he could fix the problem right now and it was all done. SO I thought…
This brings me to this month. I get a bill for double my normal bill and a little extra. When they fixed my account, they just credited it. So now, I was being charged for a new service and the activation fee. This time I was transferred a total of 4 times and spent over 2 hours on the phone. First guy was great, but once I was transferred I spent the next 2 hours dealing with three idiots who couldn’t pull up my account or couldn’t finish their jobs, either way they sucked at their jobs and at life. After being on hold for 2 hours and onto my final transfer, it seemed like they finally had things fixed. I had a pleasant girl on the phone, who liked to make small talk about how she didn’t have to work this weekend and from what I could tell her life sucks… They finally credited my account the call was fixed.
You would think after several months of incorrect billing, hours spent on hold, and not ONCE yelling at them, they would give me some sort of compensation. Maybe this month free? NO, they gave me a fixed bill and freaking headache. I HATE QWEST.
Break Down
2 months of incorrect billing
3 separate phone calls
9 different transfers
6 hours of time wasted
90% of time spent on hold
3 hours of time wasted at work
300 dollars in incorrect charges