Comments on: I Hate Qwest

By: Nettie D

Nettie D — Tue, 23 Mar 2010 00:27:36 +0000

I am so happy because I no longer have to deal with Qwest Customer Service! I have canceled my service but still had to call Qwest to make one final payment. Of course when I attempted to make a payment through the automated service I was promptly transfered over to a Customer Service Rep, by promptly I mean on hold for over 20 min, only to be told that they would be happy to take my payment for a charge. Really ? I attempted to make a payment, your system transferred me to you ? The solution was of course just to transfer me back to the automated system in attempt to make a payment ~ He also said that maybe I had some crying kid in the background and it confused the automated system ? I have no crying kids ! I requested to speak with a supervisor, but after an additional 10 minutes I gave up… I will just wait until they call me for payment…

By: Nettie D

Nettie D — Tue, 23 Mar 2010 00:26:13 +0000

By: mlsh

mlsh — Sun, 28 Feb 2010 05:07:00 +0000

Qwest has a strict policy on missing days, which makes sense, however be careful because even if you come to work sick and get sent home it counts against you. Oh ya and if you are at your last possible day to miss and they send you home or even call and ambulance to get you, you WILL be fired. This happened to me. I had over 100 hours of vacation time to use. I called in, in the morning to get the day off because I was up all night puking. They said there is no slots open and I would have to come in or it would be un excused. I went to work and from the moment I walked in I was in the bathroom puking. I almost passed out and could barely stand. My manager told me I had to have someone come pick me up or they would call an ambulance. So I had someone pick me up and I went immediately to the ER. Well before that day I had missed a day from falling on the ice and hurting my back. I have scoliosis and was in a lot of pain. I stayed all day at work but had to see the doctor and chiro the next day. Well when I called in that morning they had no time open for me to use so it counted against me. That put me on final warning. Now back to the ER. I was put on an IV because I was extremely dehydrated from being sick. Well I was told it is going to take a few days to be better and I again called the next morning and they wouldn’t let me use my personal/vacation time. Well I ended up getting fired. Oh and when I applied for unemployment they fought it and I got denied. So now I’m in a big battle trying to get it going. Bad company. In today’s economy a company should take care of their employees but with Qwest it comes down to the mighty dollar and thats it!

By: Eric

Eric — Sat, 06 Feb 2010 19:02:48 +0000

Ya I hate them too. We’ll see if I get a response to my letter. There is almost no chance that I’m not going to dump them anyway but I thought it was worth one last try.

Here’s the letter I wrote today, I’ll be very surprised if I get a response.
=============================

I want an email address I can send an attachments to. My connection has been completely unsatisfactory since I got it. I’ve called several times but I always get somebody who knows very little about network functions. I spent an hour trying to describe port forwarding and NAT to one of your techs. That’s pretty basic stuff.

I’ve wrote a script that tests my connectivity to your DNS server (I had to because your people are not capable of basic trouble shooting). I’ve let it run since Wed 12/30/2009 to present. I am appalled that I had to do this to get somebodies attention (this makes the obvious leap of faith that I’ll get a response or a satisfactory conclusion to my issue) but it’s all that’s left for me to see if Qwest actually cares about their costumers.

Again, send me an email address that will actually get read by somebody who can understand basic batch files. It will be obvious from the output of my script that my connection is indeed not worth paying for. Not to mention that my bandwidth has never been half of what it should be.

Eric
Cell – xxx-xxx-xxxx
Home – xxx-xxx-xxxx
email@email.com

PS – If I don’t get a response in 24 hours, I’m dumping quest at every level from my technology solution.

By: David

David — Mon, 25 Jan 2010 23:52:59 +0000

I am certain that this company puts all of its money into advertising and its fancy website. They have NO IDEA what they are doing when it comes to billing or customer service, and I suspect that most of their profit comes from scamming customers.I continually get letters fand calls from them asking me to pay hundreds of dollars they insist I owe, but whenever I call, they cannot tell me what the charges are for, and always deny that whatever the last rep agreed to do ever happened. HOWEVER, I have NEVER received any service from them, except for a couple of weeks of “blazing speed”internet that never got above 0.3 Mbps, and which I instantly cancelled. I want back the many hours of my life that they wasted and the pointless frustrations they have put me through.

By: Lola

Lola — Mon, 04 Jan 2010 00:55:26 +0000

I hate Qwest!!

By: Dan

Dan — Fri, 13 Nov 2009 18:59:40 +0000

If you truly would like help with troubles you have hade with Qwest, please leave me a note here and I will check back. Thank you.

By: Mike

Mike — Wed, 21 Oct 2009 18:04:42 +0000

Yes, QWEST is incredible awful. I have been in business over 30 years. I have had dozens of dealings with QWest. This company is truly run by morons. I have had 6 down times on my phone in the last year and a half. Qwest always wants to know if the problem is in the house…you have to pay to get it fixed. I have yet to have a problem in my house or business direct..it has always been outside or even on the next block. I get so sick of there 4 hour window bullshit just to find out the problem is entirely on another block for away from me and of course not caused by me AT ALL. Now , i’m telling Qwest where the problems are located and in what trunk connector ..on which block?
( after a hour on hold), they should be paying me…but they don’t. They just take our precious time and give us poor service and a bill as our bargain. I’m looking elsewear for new phone service and dsl now….and i will never go back to qwest once this takes place. Truly terrible business run by people who don’t have a clue what other departments are doing. And yes,…my qwest homephone is currently out of service again today!

By: Jason

Jason — Wed, 14 Oct 2009 21:14:48 +0000

Qwest and cox have the monopoly here and they both suck. this is a shame to be going on in america. I call them just to tell them to go fck themselves everyday for the pain they put me through. Everyone pick up the phone call them and tell them they suck ass everyday. It will take 5 min from your day.

By: Tony

Tony — Thu, 01 Oct 2009 08:25:05 +0000

Qwest sucks. I went through their troubleshooter for connection speeds on their website and they say you’re suppose to get atleast 80% of the advertised service. Well, I only get 50% and so does my cousin who lives in a nearby city. I sent a problem ticket with the problem stated and they say they will respond in 24hrs. Well guess what, it’s been 4 days worth.